WooCommerce Support Ticket System 16.1

The WooCommerce Support Ticket System (WCSTS) seamlessly integrates into your WooCommerce installation adding a system to manage user and order support tickets. In this way, the Shop admin can easily keep track and give support for order and users issues.

HOW TO AUTOMATICALLY UPDATE THE PLUGIN

To receive automatic updates just install and configure the Envato updater plugin: https://goo.gl/pkJS33 .The official guide that explains how to configure it can be found in the following link: https://envato.com/market-plugin .

WooCommerce Support Ticket System THE IDEA

WCSTS extends WooCommerce adding a system to manage support tickets. Via WCSTS can be managed three different ticket types:

1. Order tickets: related to orders issues
2. User tickets: realted to users issues
3. New Pay Per Ticket: For more details read the related paragraph

Order and User tickets can be submitted by the user directly via frontend pages. Shop admin can manage tickets using the special backend area. Furthermore, the plugin allows email notifications, custom texts, and many other customizations to better personalize the system according to the shop admin needs!

WooCommerce Support Ticket System ORDER TICKETS

Once activated, the plugin seamlessly adds a ticket area in all frontend order details pages (My Account page -> Orders -> select any order).

In this special area the user can submit new tickets request support for that particular orders, read the admin replies for the already submitted tickets and submit new messages.
Optionally the user can also attach one or more files.

Once a ticket is submitted, the customer and the admin can optionally receive a notification email (notification system and attachment by default are disabled. Enable them via the Options menu).

The order ticket system can also be completely disabled or it can be disabled only for the desired order statuses. Just go to the plugin Options menu and configure its display settings according to your needs!

Note: Guest customer can access the order ticket via the Thank you page. The new ticket notification emails will generate a link to that page by using the {order_page_url} shortcode.

WooCommerce Support Ticket System USER TICKETS

Is automatically displayed in the My account page in its own tab called Personal Ticket Area (text can be customized via texts menu) and can optionally be displayed in any frontend page by using the special [wcsts_ticket_area] shortcode.

This ticket type works in the same way of order ticket for the exception that it is associated with a specific user (the user must be logged to access the ticket area) rather than an order.

Once a ticket is submitted, the customer and the admin can optionally receive a notification email (notification system by default is disabled. It can be enabled via the Options menu).

By using the open_new_ticket parameter (Example: [wcsts_ticket_area open_new_ticket=”0”]) you can deny users to open new tickets. The parameter accept 0 o 1 as values.